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Frequently asked questions (FAQ)

Find the answers to your questions in our used car section: budget, fuel, consumption, costs, reliability.

Buying your new car online is quick and easy. You can place your order :

Directly from our website by paying a deposit
Call (+33) 04 00 00 00 00 or e-mail contact@finovautos.com to speak to one of our advisors.

The deposit to validate your order depends on the method of payment:

To pay the deposit, you can pay :

  • Cash payment (one-off payment): For this method, you must pay 100% of the order amount, which entitles you to a 10% reduction on the total price.
  • Payment in two instalments: A deposit of 30% will be paid when the order is placed, with the balance due on delivery.

You will pay the balance of your order either by bank transfer (the amount must be credited to our account at least 72 hours before delivery) on delivery.

We can offer you the best prices thanks to our ability to handle a large volume of sales every year.

We buy several vehicle models in large quantities, which enables us to negotiate prices so that you can benefit from incredible discounts all year round!

Your new vehicle will be transported by road by a certified professional driver to your home or the location of your choice. This expert is trained to offer you the best possible service. He or she will check over the entire vehicle, then hit the road to deliver it to your front door.

When the keys are handed over, you'll be given a complete handover of your vehicle.

A tour of the vehicle is carried out on departure and arrival by the professional driver to check that no damage has occurred during the journey.

To ensure that you benefit from the highest quality of service, the price of home delivery or delivery to the location of your choice includes :

  • A complete presentation of the vehicle by the professional driver
  • A fuel upgrade
  • Exterior washing

For deliveries in Europe excluding DOM TOM (France, Belgium, Portugal, Spain, Romania, Italy...), we offer a choice of two delivery methods:
1- Standard delivery which takes place within 5 to 7 working days for a flat fee of €1,250, including all the documents needed to put the car on the road (vehicle registration document, plates and registration certificate, etc.), as well as legalization, taxes and other administrative formalities.

2- VIP delivery which takes 4 working days and costs a flat fee of €1,750, including all the documents needed to put the car on the road (registration documents, plates, registration certificate, etc.), including legalization, taxes and other administrative formalities.

For FRENCH OVERSEAS DEPARTMENTS AND TERRITORIESWe also offer a choice of two delivery methods:

1- Standard sea freight on roll-on/roll-off vessels within 5 to 7 weeks for a flat rate of 2000 €including all the documents required to put the car on the road, administrative formalities and various taxes (vehicle registration document, plates and certificate of registration, dock dues, customs clearance, ecological penalty and other necessary costs).

2- VIP delivery (car delivered in a 20-foot container), which takes an average of 4 weeks for a flat rate of 3500 €including all the documents required to put the car on the road, administrative formalities and various taxes (vehicle registration document, plates and certificate of registration, dock dues, customs clearance, ecological penalty and other necessary costs).

IMPORTANT: Delivery charges are independent of the ordering method chosen by the customer and must be paid before the car is loaded.

For your information, the car will first be delivered to you with the provisional registration, i.e. the transit plates that will allow you to drive the car freely and test-drive it for 14 days to confirm whether it's right for you (these 14 days represent the legal withdrawal period).

It's only at the end of these 14 days that we'll send you, by registered post, the official documents for legalization and final registration of the car.

We do this because you need to be completely satisfied with the car before we can transfer the documents into your name as the car's new owner.

Do you have any further questions? Contact us

Email: contact@finovautos.com

Sales: (+33) 04 00 00 00 00

Email: contact@finovautos.com

Germany: Walzwerkstraße 23, 16227 Eberswalde, Germany

Sales (Europe): (+33) 04 65 84 89 48

Germany: Walzwerkstraße 23, 16227 Eberswalde, Germany

France: 31 RUE JEAN JAURES, 44000 NANTES

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